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Payment Policy
Secure Payments (128-Bit SSL Security)
At Ella Living, your security is our priority. Our website uses Secure Sockets Layer (SSL) technology to give you the safest, most secure shopping experience possible. SSL technology encrypts sensitive information, including passwords and card numbers, during your online transactions. Every form on our site is protected with SSL technology, so your personal information stays safe and out of the wrong hands.
Payment Terms and Conditions
We accept the following payment methods:
All prices are listed in British Pound Sterling (GBP). Please refer to our Shipping Policy for more information.
PCI Compliant
Ella Living operates in line with the Payment Card Industry Data Security Standard (PCI DSS). Established by the Payment Card Industry Security Standards Council, this standard was created to strengthen controls around cardholder data and reduce card fraud. It applies to all organisations that handle card and credit information.
Your Payment Information
Your full card number is never accessible to us. Once your purchase is complete, we can only see your billing information, shipping information, order details, and the last four digits of your card.
This secure process begins the moment you start your order. You can confirm it by looking for the closed padlock icon in your browser, and by checking that the website address begins with "HTTPS".
We don't like it when personal information is given away carelessly, and neither do you. That's why we never rent, sell, or share your personal information with anyone.
Our Privacy Policy explains in detail how your personal information is collected and how it may be used.
Contact Information
Store Name: Ella Living
Company Name: YH Commerce LLC
Warehouse Address: Unit 7, Acton Lane Industrial Estate, London, NW10 7NB, United Kingdom
Company Address: 2232 Dell Range Blvd, Suite 303 1108, Cheyenne, WY 82009, United States
Email: info@ellaliving.com
Phone Number: +442039963864
We aim to respond to your inquiries within 24 hours.
Customer Service Hours (GMT)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed