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1. Processing Time
Every order is prepared and shipped out within 1–2 business days (excluding weekends and public holidays).
2. Where We Ship
Ella Living delivers within the United Kingdom only.
3. Delivery Time
Once your order is placed, estimated delivery takes 6–8 business days.
4. Order Cut-Off
We process orders Monday to Friday. Any order placed after 5:00 PM (UK time), or during weekends and public holidays, will be processed on the following business day.
5. Tracking
After placing your order, you'll receive a confirmation email, then a second email once your parcel has been dispatched, including your tracking number so you can follow it all the way to your door.
6. Carriers
The carrier used may vary depending on the weight, quantity, availability, order value, and delivery destination.
7. Free Shipping
All orders ship free, with no minimum spend. Every parcel is sent with secure, fully trackable delivery.
8. Contact Information
Store Name: Ella Living
Company Name: YH Commerce LLC
Warehouse Address: Unit 7, Acton Lane Industrial Estate, London, NW10 7NB, United Kingdom
Company Address: 2232 Dell Range Blvd, Suite 303 1108, Cheyenne, WY 82009, United States
Email: info@ellaliving.com
Phone Number: +442039963864
We aim to respond to your inquiries within 24 hours.
Customer Service Hours (GMT)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed