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1. Contact
Email: info@ellaliving.com
Phone: +442039963864
Customer Service Hours (GMT):
Monday – Friday: 9:00 AM – 6:00 PM
2. Business Activity
Ella Living is an online retail store specialising in home lighting for the United Kingdom, with a focus on table lamps. We sell table lamps and decorative lighting to UK-based customers through this website.
3. Pricing & Payments
All prices shown on this website are in British Pounds (GBP £) and include any applicable taxes. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify Payments.
4. Shipping
We deliver within the United Kingdom only. Shipping is free on every order, with no minimum spend. Estimated delivery time is 6–8 business days. Full details can be found on our Shipping Policy page.
5. Returns & Refunds
We accept returns within 30 days of delivery. Items must be unused and uninstalled. The cost of return shipping is the customer's responsibility. Full details are available on our Returns & Refunds page.
6. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the property of YH Commerce LLC unless otherwise stated. Reproduction without written permission is prohibited.
7. Dispute Resolution
If you have a complaint about our products or services, please get in touch at info@ellaliving.com. We aim to resolve all issues within one business day. Your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015, are not affected.
8. Website Hosting
This website is hosted by Shopify Inc., 151 O'Connor Street, Ottawa, Ontario, K2P 2L8, Canada.
9. Contact Information
Store Name: Ella Living
Company Name: YH Commerce LLC
Warehouse Address: Unit 7, Acton Lane Industrial Estate, London, NW10 7NB, United Kingdom
Company Address: 2232 Dell Range Blvd, Suite 303 1108, Cheyenne, WY 82009, United States
Email: info@ellaliving.com
Phone Number: +442039963864
We aim to respond to your inquiries within 24 hours.
Customer Service Hours (GMT)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed