At Ella Living, we want you to be happy with every lamp you bring into your home. If something isn't quite right, we keep returns and exchanges straightforward.

30-day return window
You have 30 days from the day your order arrives to request a return, exchange, or refund. No questions asked.

Conditions for returns
To be eligible, items must be:

• Unused and not installed, not wired in or plugged into regular use
• In their original packaging, with all protective materials, fittings and accessories included
• Accompanied by proof of purchase (your order confirmation email or invoice)

Items excluded from returns
We're unable to accept returns on:

• Products that have been installed or hardwired, unless they arrived damaged or defective
• Made-to-order items or products marked as final sale

Return shipping
The cost of return shipping is the customer's responsibility. We strongly recommend choosing a tracked delivery service, as we can't be held responsible for parcels lost on their way back to us.

No restocking fees
We never charge restocking fees on eligible returns.

How to start a return

1. Email us at info@ellaliving.com to request a return, and we'll reply with full instructions.
2. Take clear photos of the item and its packaging before sealing the parcel — this helps us process everything smoothly.
3. Pack the item securely in its original packaging.
4. Send it back using a tracked service to the return address we provide.

Refund processing
After we receive and inspect your return, your refund will be issued within 7 business days, and you'll get an email confirmation. Depending on your bank or payment provider, please allow up to 14 days for it to show on your statement.

Damaged or faulty items
If your order arrives damaged or defective, get in touch within 30 days of delivery at info@ellaliving.com. Include photos or a short video showing the problem, along with images of the packaging. Once the fault is confirmed, we'll arrange a free replacement or full refund, and we'll cover the return shipping.

Wrong item received
If the wrong product turns up, email us within 30 days at info@ellaliving.com with photos of the item and its packaging. We'll sort out a replacement or full refund at no cost to you.

Contact Information

Store Name: Ella Living
Company Name: YH Commerce LLC
Warehouse Address: Unit 7, Acton Lane Industrial Estate, London, NW10 7NB, United Kingdom
Company Address: 2232 Dell Range Blvd, Suite 303 1108, Cheyenne, WY 82009, United States

Email: info@ellaliving.com
Phone Number: +442039963864
We aim to respond to your inquiries within 24 hours.

Customer Service Hours (GMT)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed