OVERVIEW

This website is operated by Ella Living. Across the site, the terms "we," "us," and "our" refer to Ella Living. By making this website and its information, tools, and services available to you, we do so conditioned upon your acceptance of all the terms, conditions, policies, and notices set out below.

When you visit our site and/or make a purchase from us, you use our "Service" and agree to be bound by the following Terms and Conditions ("Terms"), together with any additional terms and policies referenced here or accessible by hyperlink. These Terms apply to everyone who uses the site, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree with all of the terms set out in this agreement, then you should not access the website or use any of our services. If these Terms are treated as an offer, acceptance is expressly limited to these Terms.

Any new features or tools that are added to the store will also be subject to these Terms. You can always review the latest version of the Terms on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website, and it is your responsibility to check this page from time to time. Your continued use of the website after any changes are posted means you accept those changes.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least 18 years old, or that you are of legal age in your place of residence and have given us your consent to allow any minor dependents to use this site.

You must not use our products for any illegal or unauthorised purpose, and you must not, in using the Service, break any laws that apply in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or code of a destructive nature.

Any breach of these Terms will result in the immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (not including payment card details) may be transferred unencrypted and may involve (a) transmissions across various networks and (b) changes made to conform and adapt to the technical requirements of connecting networks or devices. Payment card details are always encrypted during transfer across networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service without our express written permission.

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information, which is by its nature not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information. You agree that it is your responsibility to monitor any changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Some products or services may be available exclusively online through the website. These may be available in limited quantities and are subject to our Return Policy.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your screen's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction, on a case-by-case basis.

We reserve the right to limit the quantities of any products or services we offer. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material you purchase or obtain will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel the quantity purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, or the same billing or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the contact details provided at the time the order was placed.

We reserve the right to limit or prohibit orders that, in our judgement, appear to be placed by resellers, distributors, or dealers.

You agree to provide current, complete, and accurate purchase and account information for every purchase made at our store. You agree to promptly update your account and other details, including your email address, payment card number, and expiry dates, so that we can complete your transactions and contact you when needed.

For more detail, please review our Return Policy.

SECTION 7 – OPTIONAL TOOLS

We may give you access to third-party tools that we neither monitor nor control.

You acknowledge and agree that we provide access to these tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without endorsement. We will have no liability arising from or relating to your use of optional third-party tools.

Any use you make of these tools is entirely at your own risk and discretion, and you should make sure you are familiar with and approve of the terms on which they are provided by the relevant third-party provider(s).

We may also, in the future, offer new services or features through the website, including new tools and resources. Any such new features or services will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include material from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content from any third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before entering into any transaction. Complaints or questions about third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us certain specific submissions (for example, competition entries) at our request, or if you send us creative ideas, suggestions, proposals, plans, or other materials without a request from us, whether online, by email, by post, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, or otherwise use them.

We are under no obligation to (1) keep any comments confidential, (2) pay compensation for any comments, or (3) respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, delivery times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without prior notice, including after you have submitted your order.

SECTION 12 – PROHIBITED USES

In addition to the other prohibitions set out in these Terms, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to ask others to perform or take part in any unlawful acts;
(c) to break any international, national, or local regulations, rules, or laws;
(d) to infringe upon our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code;
(h) to collect or track the personal information of others;
(i) to spam, phish, crawl, or scrape;
(j) for any obscene or immoral purpose;
(k) to interfere with or circumvent the security features of the site.

We reserve the right to end your use of the Service for breaching any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

You agree that we will not be liable for any injury, loss, claim, or damages (including legal fees) arising from your use of the website or from your breach of these Terms.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ella Living and its affiliates, partners, employees, contractors, licensors, service providers, and agents from any claim or demand made by a third party arising out of your breach of these Terms or your violation of any law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent permitted by law. The unenforceable part will be treated as severed from these Terms, and this will not affect the validity of the remaining provisions.

SECTION 16 – TERMINATION

Any obligations incurred before the termination date will survive the termination of this agreement.

These Terms remain in effect unless and until terminated by either you or us. You may terminate these Terms at any time by letting us know that you no longer wish to use our services, or by simply stopping your use of the site.

If in our sole judgement you fail to comply with any provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms will not amount to a waiver of that right or provision.

These Terms, together with any policies posted by us on this site, make up the entire agreement between you and us and replace all prior agreements and communications.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements under which we provide you Services are governed by and interpreted in accordance with the laws of England and Wales.

If you have a dispute with us, you can contact us using the details below to try to resolve the matter informally. You also have the right to refer any complaint to your local Trading Standards office or to seek independent mediation. Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

SECTION 19 – CHANGES TO TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our site periodically for changes. Your continued use of the website or the Service after any changes are posted means you accept those changes.

SECTION 20 – CONTACT INFORMATION

Store Name: Ella Living
Company Name: YH Commerce LLC
Warehouse Address: Unit 7, Acton Lane Industrial Estate, London, NW10 7NB, United Kingdom
Company Address: 2232 Dell Range Blvd, Suite 303 1108, Cheyenne, WY 82009, United States

Email: info@ellaliving.com
Phone Number: +442039963864
We aim to respond to your inquiries within 24 hours.

Customer Service Hours (GMT)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed